Frequently Asked Questions

With FleetEV, schemes can be live in weeks. We support you from initial setup through to employee communications and ongoing support.

Yes. It's a highly valued benefit that enhances your employee offering and helps you stand out in competitive recruitment markets.

Every employee on the scheme replaces a petrol or diesel vehicle with a zero-emission EV. It's one of the fastest ways to reduce Scope 3 emissions and demonstrate meaningful, measurable progress on sustainability commitments.

FleetEV includes built-in risk protection to safeguard your business against early termination or long-term absence, so you're never left exposed.

Not with FleetEV. We design, launch and manage the scheme, handling compliance, payroll integration and day to day administration.

Offering salary sacrifice can reduce your Class 1 National Insurance contributions, with no upfront vehicle costs or balance sheet impact. Many businesses find the scheme effectively pays for itself through NI savings alone.

The scheme includes early leaver protection to help manage costs if you leave employment, change roles or experience life changes. Your employer and FleetEV can explain the specific protections in place.

You can usually join if you are a PAYE employee, your salary stays above National Minimum Wage after the deduction, and your employer offers the scheme.

Your monthly payment covers your vehicle, servicing and maintenance, breakdown cover, accident management, unlimited tyre replacement and early termination protection. Insurance is available as an optional add-on.

No. Our scheme also includes approved used electric vehicles, which come with lower monthly costs, quality low-mileage vehicles, and the same tax advantages.

Savings can often be between 30 and 60% compared to leasing privately, depending on your salary and the vehicle you choose.

It's a simple way to drive a brand new or nearly new electric vehicle through your employer. Instead of paying from your take-home pay, the cost comes from your gross salary before tax - meaning lower income tax, lower National Insurance, and one simple monthly cost.

Using an extension lead for EV charging is not recommended, as it may overheat and pose a fire risk. Always use an approved EV charging cable and socket.

Regenerative braking recaptures energy when you slow down, sending it back to the battery. This increases efficiency and extends your EV’s range.

Yes, EV batteries are highly recyclable. Once a battery reaches the end of its life, it can be repurposed for energy storage or its materials recycled to make new batteries.

Yes, but check charging compatibility and availability in the countries you’ll visit. You may need a charging cable adapter for different plug types. Many EV providers offer Europe-wide charging cards.

If you run out of charge, you’ll need roadside assistance to transport your vehicle to a nearby charging station. Planning your journeys and keeping an eye on the charge level prevents this situation.

Yes, EV chargers are designed to be safe in all weather conditions. Charging cables and ports are waterproof, and safety features ensure no electricity flows unless securely connected.

Charging costs depend on electricity rates and the size of the battery. At home, charging typically costs 10–15p per mile, while rapid public chargers may cost 30–40p per mile.

The UK has over 45,000 public charging points, with more being installed weekly. Charging infrastructure includes rapid chargers on motorways and destination chargers in supermarkets, car parks, and workplaces.

Range depends on the make and model, with most modern EVs offering 150-300 miles per charge. Premium models can exceed 400 miles.

Fair wear and tear refer to the acceptable level of usage-related damage, such as minor scratches or tyre wear. Excessive damage may incur additional charges.

If your car requires repairs, the garage may provide a courtesy car, subject to availability. The replacement vehicle might not match your EV’s specifications and could be a petrol or diesel model. Fuel costs for such vehicles aren’t covered by the scheme. We aim to ensure this process is as smooth as possible.

The best time to sell your current car is when you have delivery of your new vehicle confirmed with FleetEV, and an accurate delivery estimate or delivery date has been agreed and confirmed.

If you no longer have use for your existing car, you can sell it to a car buying company, an interested third party or dealership. Recouping this money could go towards the monthly payments, or payment implications on your new car.

In the future we will be looking to bring car selling convenience into our platform, ensuring the process is a seamless as possible for our customers.

Global supply chain issues have affected new car availability, including EVs. However, we’ve pre-ordered popular models by reserving factory slots or purchasing ready-made vehicles to expedite delivery. The timeline depends on your chosen make, model, and customisation preferences.

A tethered charger has a fixed cable, while an untethered charger requires you to connect your own cable each time. Most EVs come with a cable, or you can purchase one for use with public charging points. Our EV specialists can help you choose the best option for your needs.

kWh means kilowatt-hour, a unit of stored energy in an electric car’s battery. The battery’s kWh rating indicates its capacity. Chargers are rated in kW, denoting their charging speed. Essentially, a smaller battery paired with a higher-wattage charger will recharge more quickly.

Driving an electric car is similar to handling an automatic petrol vehicle but without gears, resulting in a smoother experience. You might need to adjust to regenerative braking, which activates simply by easing off the accelerator.

EV stands for electric vehicle.

EVs are powered by an electric battery which means that they produce no CO2 emissions at all. Unlike internal combustion engine (ICE) cars which put carbon into the atmosphere and contribute to air pollution and global warming.

EVs have no engine and no gears, which makes them very powerful and fast. EV drivers charge their cars in the same way that you would do with a mobile phone, top it up when the battery is low at home or using one of the public chargers across the UK.

Your monthly payments may rise slightly if BiK rates increase, but EVs will still offer significant savings compared to petrol or diesel cars.

Yes, but eligibility depends on your gross income meeting minimum wage requirements after deductions for the car.

Upgrading during the contract is typically not allowed. You’ll need to wait until the agreement ends to switch to a new model.

No, there’s no upfront cost. The monthly payments are deducted directly from your salary.

Salary sacrifice can be cheaper because it’s paid from pre-tax income, unlike a personal lease where payments are made after tax.

If on long-term sick leave, you can retain the car and continue payments as long as affordable. If your salary falls below minimum wage or statutory pay, coverage is available for up to 3 months from the start of your leave. If you no longer need the car, you can return

During parental leave, you can keep the car and continue payments as long as affordable. If your salary drops below minimum wage or statutory pay, coverage is provided for up to 12 months from the start of your leave. Alternatively, you can return the car, and your employer’s early termination protection will typically cover any fees.

If you need to return your car before the end of your agreement, an early termination fee may apply, depending on your employer’s protection policies. Check your Driver Handbook for specific details.

The salary sacrifice scheme includes a full maintenance plan covering servicing, batteries, and tyres under normal wear and tear. To arrange service, call our Customer Support Line on 03330 169 630. Upon delivery, you’ll receive a pack with all necessary servicing and maintenance information.

Yes, you can select an annual mileage allowance ranging from 5,000 to 30,000 miles.

You can choose a term between two and four years.

• Streamlined Onboarding: Quick and easy setup process to get your business up and running with EV salary sacrifice in no time.

• Breakdown Cover

• Unlimited Tyre Replacement

• Accident Management

• Early Termination Protection

• Comprehensive Insurance (optional)

Your employer must join the scheme first. Once enrolled, eligibility typically requires employees to have completed their probation period, hold a permanent contract, be paid via PAYE, possess a valid UK driving licence, and ensure the vehicle cost doesn’t bring their salary below minimum wage. Retirement plans during the contract term may also affect eligibility.

Your net payments may vary based on factors like tax bracket changes or government adjustments to BiK rates.

Yes, you’ll pay Benefit-in-Kind (BiK) tax on an EV through salary sacrifice. The good news is it’s set at just 2% until April 2025, increasing by 1% each year until 2028.

Salary sacrifice is an employee benefit scheme where you pay for a car from your gross salary, reducing your taxable income and lowering your Income Tax and National Insurance contributions. This makes leasing an electric vehicle cost-effective, allowing savings of up to 40%.

Repairs due to wear and tear are covered by the scheme. For accidental damage, insurance will handle the claim, but you may need to pay an excess.

Leases don’t typically include insurance. You’ll need to arrange your own policy, ensuring it meets the leasing company’s requirements.

Some lease agreements offer a purchase option at the end of the term. Confirm this with your provider if it’s something you’re interested in.

You return the car to the leasing company. They’ll inspect it for damage and excess mileage. If all is in order, you can start a new lease or walk away.

Early termination is possible but may involve a significant fee. Check the terms of your agreement for details.

Leasing agreements often include a maintenance package covering servicing, tyre replacement, and breakdown cover. Always confirm this when signing your agreement.

You can choose annual mileage allowances from 5,000 to 30,000 miles. Exceeding the allowance may result in additional charges.

Leased vehicles can’t usually be permanently customised. However, temporary changes (like roof boxes or phone mounts) are allowed as long as they’re removed at the end of the lease.

Lease terms typically range from 24 to 48 months, depending on your preference and needs.

An EV lease is a long-term rental agreement where you pay monthly for the use of an electric vehicle. At the end of the term, you return the car without worrying about depreciation.

Your new EV will come with a basic tutorial, a FleetEV Driver Pack, and a charger. Delivery methods vary; the car might be driven to you or arrive on a transporter. If driven, it may have some mileage and minor dirt. If you have concerns about your EV’s condition upon delivery, please contact our team.